Why We're Different

1) Alignment of Stakeholders
Every engagement involves representatives from both the business and technical teams from day one.

2) Scalable Foundation
We bring over 20 years of best practices and frameworks to set you up for long-term success.

3) User-Centric Design
Each solution is built with an emphasis on how users will interact and use the solution in their day-to-day workflows.

4) Priority on Outcomes
We ensure that solutions achieve their desired business outcomes through consistent iteration with stakeholders.

Approach

We take a three-phase approach to building solutions, partnering with your team every step of the way. 

Phase One - Research 

The first phase is focused on collecting all the information necessary to design an effective and impactful solution. It involves three different areas of focus: understanding business processes, understanding users’ needs, and understanding data availability. 

Typical steps we take in this phase: 

1. Research Hypothesis 
2. Business Process Deep Dive  
3. Stakeholder/Sponsor Interview 
4. User Interview 

 We synthesize and organize the information collected in the Understand phase through various methods depending on your needs such as Persona Cards, Task Analysis, and Business Process Mapping. 

Phase Two - Ideate 

The team brainstorms as many ideas as possible, from different perspectives and approaches, with different levels of complexity and feasibility. As we iterate, we continue to drill into the most impactful options.  

Next, we take all of the ideas/concepts generated in the Diverge phase and hone in on specific concepts that will be incorporated in the prototype.  

We evaluate the concepts based on the value they add, the effort to develop, attributes of personas, and feedback from users and stakeholders. 

Phase Three - Evaluate 

Finally, we build prototypes that illustrate how the final product works. To ensure feasibility, members of our cross-functional team research the data availability and quality throughout this process.  

Different visualizations in our prototypes are mapped to the identified data elements to facilitate implementation.