Axis Group Delivers Speech Analytics with Partners

Analytics that look beyond traditional structured data are desperately needed to help businesses improve performance.  However, many data professionals cannot build these complex analytics because they may not have the domain-specific skills. That’s where Axis Group can help. We know how complex and resource intensive it can be to create speech analytics, for example; and we also know how valuable they can be. VoiceBase produces an extensive dataset related to customer interactions. This data includes a full breakdown of what was said on calls, what the caller and agent sentiment was, how the call was handled and what topics were discussed. Axis Group has modeled VoiceBase data to be optimized for Search and automated insights within partner technology from ThoughtSpot. By using the power of Search and AI-driven insights, companies can now gain critical insights to fuel business performance.

Watch our video to learn more, and contact us today for a demonstration.